Big Jim Self Storage - Company Information
Big Jim Self Storage - Info & History
Big Jim Self Storage is a locally owned and managed self storage company with 9 locations on the west coast of Florida. These locations include: Sarasota (2 locations), Venice (3 locations), Lakewood Ranch, North Port, Ruskin & Wimauma. The company was established in 2006 with the opening of its first facility at 5109 Fruitville Rd in Sarasota, Florida and has grown quickly since then. Our latest facility, located in Lakewood Ranch, FL, opened in September 2018.
Big Jim Self Storage - Philosophy
Since its inception, the goal at Big Jim Self Storage has been to transform the customer experience of leasing a Self Storage Unit. We want that experience to be as pleasant and worry free as possible for each and every customer. We have always felt that, if we are passionate about taking care of our customers and give them the absolute best service we possibly can, that our success will be guaranteed.
We start with a strong online presence so that new customers can easily find us. Once they are on our mobile-friendly website they can reserve a unit online or gain access to their personal account where they can mange their payments. On our site, they can also get directions to one of our nine locations. New customers walking into our facilities for the first time are invariably impressed. Our on-location offices tend to be larger and much better appointed than the norm. We have created this ample and pleasant environment on purpose. We want our customers to feel immediately welcomed and at ease. We also want them to know that we are a high quality operation where they can expect exceptional service. Customers are always greeted with a smile and with a sincere desire to please. At many of our locations they are offered free refreshments and fresh-baked cookies.
We strive to create a relationship with all our customers and are available at any time during the lease term to address any issues that might arise. Many of our customers choose to hand deliver their monthly payments just so they can come in and chat with us. We maintain our facilities impeccably clean at all times for the protection of the customer's goods. Once our customers no longer need storage and vacate their units, they become our ambassadors and a great source of referrals for us. The biggest testament to the service we provide is the amount of referrals we get from our prior customers. We work very hard every day to create these future ambassadors.
Big Jim Self Storage - Mission Statement
Our mission is to be the leader in the self storage industry by providing outstanding quality and value to every customer. We are committed to treating all of our customers better than they expect to be treated. We will deliver exceptional customer service with a trained, competent and professional staff to make your storing experience pleasant and convenient.