Big Jim Self Storage is a locally owned and managed self-storage company with one location in Lakewood Ranch, FL, which opened in September 2018.
Since its inception, Big Jim Self Storage's goal has been to transform the customer experience of leasing a Self Storage Unit. We want that experience to be as pleasant and worry-free as possible for every customer. We have always felt that if we are passionate about taking care of our customers . . . will guarantee our success.
We start with a robust online presence so that new customers can easily find us. Once they are on our mobile-friendly website, they can reserve a unit online or gain access to their account, where they can manage their payments. On our site, they can also get directions to our location. New customers walking into our facilities for the first time are invariably impressed. Our on-location offices tend to be larger and much better appointed than the norm. We have created this ample and pleasant environment on purpose. We want our customers to feel immediately welcomed and at ease. We also want them to know that we are a high-quality operation where they can expect exceptional service. Customers are always greeted with a smile and with a sincere desire to please. At many of our locations, we offer free refreshments and fresh-baked cookies.
We strive to create a relationship with all our customers and are available during the lease term to address any issues that might arise. Many of our customers choose to deliver their monthly payments in person to come in and chat with us. We maintain our facilities impeccably clean at all times for the protection of the customer's goods. Once our customers no longer need storage and vacate their units, they become our ambassadors and a great source of referrals for us. The biggest testament to the service we provide is the number of referrals we get from our prior customers. We work very hard every day to create these future ambassadors.
Our mission is to be the self-storage industry leader by providing outstanding quality and value to every customer. We are committed to treating all of our customers better than they expect to be treated. We will deliver exceptional customer service with a trained, competent, and professional staff to make your storage experience pleasant and convenient.